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Trust starts with transparency. These Terms explain how HorminaCare works, what’s included in our services, and how we keep you safe while using our platform.
Last Updated: January 5th, 2026
These Terms and Conditions (“Terms”) govern your access to and use of HorminaCare Corp.’s services, website(s), telehealth platform, digital tools, and related offerings (“HorminaCare,” “we,” “us,” or “our”). By accessing or using HorminaCare, you agree to be bound by these Terms.
If you do not agree with these Terms, do not use our services.
HorminaCare Corp.
103-2727 Steeles Ave West
Toronto, Ontario
M3J 3G9
Canada
HorminaCare Corp. is a federally registered Canadian corporation.
You must:
to use HorminaCare’s telehealth and supplement services. If you are temporarily located outside of Ontario or Canada, you may still be able to access certain non-clinical aspects of our services, such as educational content or tools, but telehealth consultations and medical services are only available to users physically located in Ontario at the time of service.
HorminaCare provides:
All medical care is provided solely by licensed healthcare professionals. HorminaCare’s healthcare providers are responsible for their professional practice within the scope of their licensing.
HorminaCare Corp. itself does not practice medicine.
Services are available only to patients located in Ontario at the time of their appointment.
HorminaCare Corp. is not responsible for any issues arising from inaccurate or incomplete information provided by patients. If a medical error occurs due to incomplete or incorrect data, HorminaCare is not liable for any resulting harm or complications. Patients are responsible for providing accurate, complete, and up-to-date health information.
HorminaCare provides a valuable supplement to your healthcare, but it is not a replacement for your primary care provider. You must maintain an ongoing relationship with your primary care provider, as HorminaCare is intended for specific telehealth consultations and supplementary services.
HorminaCare cannot be used for:
If you are experiencing an emergency, call 911 or visit your nearest emergency department.
By using HorminaCare, you acknowledge the potential limitations of telehealth, including technology-related issues such as poor audio/video quality, internet connectivity, or system outages that may impact the quality of your consultation. While HorminaCare will make
reasonable efforts to ensure reliable service, we are not liable for any disruptions or issues caused by external factors, including those outside of our control. It is your responsibility to ensure you have a stable internet connection and a suitable environment for the consultation.
By using our services, you agree to:
Failure to comply may result in suspension or termination of your account. If you repeatedly refuse medical advice or provide false information, we may permanently terminate your account and deny access to future services.
Prescriptions may be issued by licensed Nurse Practitioners (NPs) when deemed medically appropriate. Medications are dispensed through independent partner pharmacies, which operate separately from HorminaCare.
Prescriptions may be sent to Pillway, a licensed Canadian pharmacy, for dispensing and delivery. Patients may choose to have their prescription sent to a different pharmacy of their choice in Ontario, by informing their Nurse Practitioner during the appointment.
HorminaCare is not responsible for:
For any medication-related inquiries or concerns, please contact the pharmacy directly. HorminaCare is not liable for prescription errors unless directly caused by the negligence of one of our healthcare providers.
HorminaCare offers personalized hormone-support supplement packs provided by Persona Nutrition, an independent third-party provider. Please note that:
Before using any supplements, you should consult with your primary healthcare provider to ensure they do not interfere with any existing medications or health conditions.
If you experience adverse reactions, discontinue use immediately and consult a medical professional.
Payments are processed securely through Stripe.
You agree to pay all fees associated with:
To ensure fairness to both patients and our healthcare providers, the following cancellation policy applies:
By booking an appointment, you authorize HorminaCare to:
If you cancel an appointment within the allowed time frame, any fees paid will be refunded excluding charges for services such as prescriptions or supplements, which are non-refundable once processed.
HorminaCare provides educational material, assessments, quizzes, and wellness information for general informational purposes only.
These tools:
Decisions about your health should always be made in consultation with a licensed healthcare professional.
All content on HorminaCare’s website and platform — including branding, text, graphics, videos, quizzes, algorithms, assessments, and the HorminaCare name — is the intellectual property of HorminaCare Corp.
Users may not:
Violations may result in account termination and legal action. Any content provided by third-party partners, including supplement information or educational resources, is subject to their respective intellectual property policies.
We are committed to the protection of your personal health information. By using HorminaCare, you consent to: the collection, storage and processing of your personal and health information as outlined in our Privacy Policy.
HorminaCare follows strict protocols to ensure your data is secure and stored in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Your health data is stored in EMERGE, our secure Electronic Medical Record (EMR) system, which adheres to industry standards for health information security and confidentiality.
You consent to receiving electronic communications related to your care, including reminders, updates, and informational materials.
We do not guarantee:
We may suspend or modify the platform at any time for maintenance, updates, or operational needs. HorminaCare is not liable for any damages or losses caused by service interruptions. However, we will strive to restore services as quickly as possible.
HorminaCare is provided “as available”. We make no guarantees about the continuity or quality of service, and we do not guarantee specific medical outcomes or improvements.
You acknowledge that:
You agree to use your clinical judgment when using HorminaCare’s services and seek in-person care when appropriate.
You agree to release HorminaCare from liability for issues resulting from inaccurate information you provide.
You agree to indemnify and hold harmless HorminaCare, its affiliates and its healthcare providers from any claim, loss, or damages arising out of your misuse of the platform or violation of these Terms.
HorminaCare is committed to resolving disputes in a fair and timely manner. Before initiating any legal action, you agree to attempt to resolve disputes through binding arbitration conducted in Ontario, Canada.
Arbitration will be conducted according to the rules of a recognized arbitration body, such as the Ontario Arbitration Association. You waive the right to participate in class actions or class arbitration.
Arbitration decisions are final and enforceable.
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
HorminaCare reserves the right to suspend or terminate your account for violations of these Terms, including but not limited to:
You may terminate your account at any time by contacting us. If your account is terminated, you may request a review of the decision and we will assess whether reinstatement is appropriate.
We may update these Terms from time to time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
For questions about these Terms, contact:
community@horminacare.com
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