Is there a no show fee?

Yes. Appointments must be canceled or rescheduled at least 48 hours before the scheduled time.

HorminaCare

Q: Who will I get for my appointment?

Appointments are conducted by licensed Nurse Practitioners. You can select a provider at the time of booking.

Q: What locations do you serve?

We currently serve patients across Ontario, with plans to expand to Alberta and British Columbia later in 2026.

Pricing

How much do appointments cost?

Your first consult is completely free. After that, follow-up appointments are $35-70 each, depending on appointment type. You’ll always know any costs upfront — no surprises.

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You can view a detailed breakdown of our pricing here.

Is there a cost for testing?

Testing is done at your local Dynacare or Life labs location, and all OHIP covered tests will be at no charge to you. There may be some out of pocket costs for uninsured tests, paid at the time of blood draw, but you can decide if you'd like to get them done. The more data your practitioner has, the better recommendations they can give you for treatment.

What is your Cancellation & No-Show Policy?

At HorminaCare, every appointment time is reserved specifically for you. Our Nurse Practitioners log in and prepare for your visit in advance, so last-minute cancellations or missed appointments prevent us from offering that time to another patient who may need care.

To help respect our providers’ time and ensure fair scheduling for all patients, the following policies apply.

Initial Consults

Initial consult appointments may be cancelled or rescheduled up to 24 hours before your scheduled appointment time.

More than 24 hours before the appointment:
You may cancel or reschedule at no cost.
Within 24 hours of the appointment or no-show:
- For Hormone Imbalance Consult: A $25 no-show fee will be charged to the credit card on file.
- For Perimenopause or Menopause Consult: A $30 no-show fee will be charged to the credit card on file.

This fee helps cover the reserved time held by your Nurse Practitioner.

To cancel or reschedule your initial consultation, please email patientcare@horminacare.com.

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Follow-Up Appointments

Follow-up appointments are charged at the time of booking.

More than 48 hours before the appointment:
You may cancel the appointment for a full refund.
Between 24–48 hours before the appointment:
The appointment cannot be cancelled, but it may be rescheduled.
Within 24 hours of the appointment:
The appointment cannot be cancelled or rescheduled and is non-refundable.
Previously rescheduled appointments are not eligible to be rescheduled or cancelled.

If you need to reschedule a follow-up appointment between 24–48 hours before your appointment, please email patientcare@horminacare.com. The timestamp of your email will be used to determine eligibility for rescheduling.

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Why this policy exists

Our Nurse Practitioners dedicate time specifically for each patient visit. When appointments are missed or cancelled at the last minute, that time cannot typically be offered to another patient who may be waiting for care.

These policies help ensure our providers are compensated fairly for their time while allowing us to keep appointment availability accessible for everyone.

Do you take insurance?

At the moment, HorminaCare does not bill directly through insurance. That said, we’re actively working toward partnering with insurance providers to make our care more accessible.

If you’re an insurance provider interested in offering HorminaCare’s services to your members, we’d love to connect. Please visit our Partners page to learn more and get in touch with our team.

Why aren't these services covered by OHIP?

Unfortunately, virtual appointments with a Nurse Practitioner aren't covered by OHIP. We agree — healthcare should be free and accessible to everyone. We hope to get OHIP to cover our services soon. You can help; send them an email CCU.MOH@ontario.ca

Can I use HorminaCare if I already have a family doctor?

Yes — absolutely. Your family doctor will not be charged or penalized for you using HorminaCare. Our services are privately paid and not billed through OHIP, so they do not affect your doctor’s rostered billing or capitation payments. You’re free to use HorminaCare alongside your existing provider, and we will loop them into your care if necessary.

Appointments

Who will I get for my appointment?

All appointments are conducted by licensed Nurse Practitioners who specialize in women’s hormone health. You can select a provider at the time of booking. You’ll work directly with your NP throughout your care journey for consistency and support.

What locations do you serve?

We currently serve patients across Ontario. We’ll be expanding to Alberta and British Columbia later in 2026 — you can join the waitlist to get notified as soon as we launch in your province.

How are appointments conducted?

All appointments are virtual and take place via secure video call. A link to the appointment will be sent out over email, once booked. Patients are expected to join with their camera on.

Can I cancel or reschedule my appointment?

Yes — you can cancel or reschedule up to 48 hours before your appointment. This window allows us to offer your spot to another patient and ensures our providers’ time is used effectively. If you need to make changes, just log into your account or send us a message.

Approach

How do you vet professionals?

Every Nurse Practitioner on our team is fully licensed and trained with science-backed protocols for women’s hormone health. Beyond credentials, we select practitioners who prioritize listening, clear explanations, and personalized care.

What is your approach to solving hormone issues?

We focus on the root cause — not just symptom relief. After reviewing your symptoms, medical history, and lab results, your Nurse Practitioner creates a treatment plan tailored to your biology. Plans may include medication, supplements, and lifestyle guidance based on the latest hormone science.

Who is HorminaCare for?

HorminaCare is designed for individuals assigned female at birth, from puberty through menopause. Given the complexity of hormones, our practitioners specialize in this area to deliver the most informed and effective care. At this time, we do not currently provide care for those undergoing gender-affirming hormone therapy. We believe in doing things with depth and care — ensuring our team can fully support this group before broadening our services.

Confidentiality

What measures do you take to ensure my privacy?

All patient information is stored in systems certified and compliant in PHIPA, PIPEDA and SOC 2.

What tech platforms will process my data?

Protecting your privacy is a top priority at HorminaCare. Your personal health information is securely stored in our electronic medical record system, EMERGE, which is used by our clinical team to deliver your care.

In addition, we use a small number of trusted third-party platforms to support different parts of your care journey:

Mailchimp — used when you opt in to receive marketing or educational emails
Pillway — used if your prescribed medications are sent to our pharmacy partner
Persona Nutrition — used if you choose to purchase supplements through our platform
Stripe — used to securely process payments

We only share information with these platforms when necessary and with your consent. For a complete and up-to-date list of how your data is handled, please review our Privacy Policy and Terms & Conditions.

Frequently Asked Questions

We’ve answered the most common questions below to help you feel confident before you book.

Pricing

Appointments

Approach

Confidentiality

Still have questions?